The Management of the Port Harcourt Electricity Distribution Plc has assured customers in its franchise of a year of positive impact as it has commenced the business year with the engagement of critical stakeholders.
This was contained in a statement by the Managing Director/Chief Executive Officer, Dr Benson Uwheru during a strategic session with business leaders across the Regions. The MD/CEO restated the theme of 2024, A Year of Positive Impact during his interactions with all staff on his working visits to the various regions of the company
Dr Benson stated that after reflecting on last year, the company is positioned to leave a positive impact in every sphere of customer experience owing to the renewed commitment by management. He explained the acronyms in the phrase ‘positive” as Purposeful living, Optimistic, Self-Confidence, Initiative, Trust, Invigorating, Victory, and Excellence.
The MD/CEO enjoined all staff to be purposeful and optimistic while displaying a high-level self-confidence. He also encouraged employees to deploy new initiatives, build trust, be invigorated, celebrate victories, deliver excellent service.
Furthermore, the MD/CEO told the staff members to ensure they apply every element of the acronym when serving customers as it is a panacea for impacting positively.
He advised against treating the phrase, positive impact with levity and expressed optimism that this year, customers will have every reason to commend the company for service delivery based on positive impact.
Meanwhile, the company has commenced the business year with strategic engagements with critical stakeholders in Obungha Community under the Bayelsa Region. During the engagement, it was gathered that Obungha Community has been plagued with the issue of underpayments of their bills. The community was informed that the era when customers view electricity as a social service is long gone as this is the era of energy accountability as PHED buys electricity at a cost but is currently running losses because of sabotage in the area.
In the same vein, in Degema Local Government Area Obuama Community, Chief Asari Dokubo, has requested for collaboration to increased electricity services as there are plans to commence some heavy production activities. His request was applauded as he was assured that the management will look into avenues for the investment plan.
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